Returns & Refunds
Your satisfaction is our priority. Learn about our fair and transparent return and refund policies.
Our Return Policy
What's Covered
- Significant undisclosed damage
- Vehicle doesn't run as described
- Title issues not disclosed
- Major mechanical problems
- Fraudulent listings
What's Not Covered
- Change of mind
- Minor cosmetic issues
- Normal wear and tear
- Damage after delivery
- Personal preference issues
How to Return a Vehicle
Report Issue
Contact us within 48 hours of delivery to report any issues
Documentation
Provide photos and detailed description of the issue
Investigation
Our team investigates the claim within 3-5 business days
Resolution
We arrange return and process your refund if approved
Refund Information
Processing Time
Approved Returns
3-5 business days for investigation
Refund Processing
5-10 business days after approval
Bank Processing
Additional 3-5 business days
Refund Amount
Full Refund
Vehicle price + platform fee
Shipping Costs
Refunded if return is approved
Partial Refund
For minor issues or damage
Return Conditions
Time Limit
48 hours from delivery
Vehicle Condition
Must be in same condition
Documentation
Photos and detailed report required
Dispute Resolution
If You Disagree
If you disagree with our decision on your return request, you can escalate the matter through our dispute resolution process.
- • Submit additional evidence
- • Request a second review
- • Appeal to our arbitration panel
- • Seek mediation services
Our Commitment
We're committed to fair and transparent dispute resolution. Our team reviews each case thoroughly and impartially.
- • Independent review process
- • Clear communication throughout
- • Fair and consistent decisions
- • Right to appeal
Important Notes
Before You Buy
Inspect Thoroughly
Take time to inspect the vehicle and ask questions before completing your purchase.
Read the Listing
Carefully review all vehicle details, photos, and descriptions provided by the seller.
Ask Questions
Use our messaging system to ask the seller any questions about the vehicle.
Your Protection
Escrow Protection
Your payment is held in escrow until you confirm vehicle receipt.
Verification Process
All vehicles undergo rigorous verification before being listed.
Dispute Resolution
We provide fair and impartial dispute resolution services.
Need Help with a Return?
Our support team is here to help you with any return or refund questions.