Help Center
Find answers to your questions and get the support you need to make the most of 999 Motors Marketplace.
How can we help you?
Getting Started
New to 999 Motors? Learn the basics of buying and selling vehicles.
- • Creating your account
- • Setting up your profile
- • Understanding our verification process
- • First-time buyer guide
Buying Vehicles
Everything you need to know about finding and purchasing vehicles.
- • How to search for vehicles
- • Understanding vehicle verification
- • Payment and escrow process
- • Picking up your vehicle
Selling Vehicles
Learn how to list and sell your vehicles on our platform.
- • Creating a seller organization
- • Listing your first vehicle
- • Vehicle verification requirements
- • Getting paid for your sale
Account & Profile
Manage your account settings and profile information.
- • Updating your profile
- • Changing your password
- • Managing notifications
- • Account security settings
Payments & Billing
Information about payments, fees, and billing questions.
- • Understanding our fees
- • Payment methods accepted
- • Escrow system explained
- • Refund policies
Troubleshooting
Common issues and how to resolve them.
- • Login problems
- • Upload issues
- • Payment errors
- • Technical support
Popular Help Articles
How do I verify my vehicle?
Learn about our three-step verification process: running condition, accessibility, and clean title verification.
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers through our secure Stripe payment system.
How does the escrow system work?
Your payment is held securely until you confirm vehicle receipt, protecting both buyers and sellers.
Can I cancel a transaction?
Yes, you can cancel before payment is processed. After payment, cancellation depends on the transaction stage.
How do I contact a seller?
Use our secure messaging system to contact sellers directly through their vehicle listings.
What if I have a dispute?
Our dispute resolution system helps resolve issues between buyers and sellers fairly and quickly.
Still need help?
Our support team is here to help you with any questions or issues you may have. Choose the contact method that works best for you.
Live Chat
Get instant help from our support team
Available 24/7
Email Support
Send us a detailed message
support@999autos.com
Phone Support
Speak directly with our team
1-800-999-MOTORS