Finding your next ride...
Fair resolution for serious discrepancies. Remember: Your best protection is the escrow hold—inspect before you confirm.
We understand that sometimes issues arise between buyers and sellers. Our dispute resolution system is designed to be fair, transparent, and efficient for all parties involved.
If the car has major issues, do not tap confirm receipt. Stop the transaction immediately.
Open a dispute from your dashboard while still at the vehicle location. Upload photos of the discrepancy.
Once filed, the $999.99 is frozen in escrow. It will not be sent to the seller until we review the case.
Our team reviews the listing video vs. your photos to determine if a full refund is warranted.
Disagreements about the actual condition of the vehicle versus what was described in the listing.
Problems related to payment processing, refunds, or financial transactions.
Issues related to communication, responsiveness, or behavior between parties.
Problems related to vehicle delivery, pickup, or transportation.
Issues related to vehicle titles, registration, or legal documentation.
Cases involving fraudulent listings, scams, or deceptive practices.
Acknowledgment and initial review of your dispute
Thorough investigation and evidence gathering
Final decision and resolution implementation
Right to appeal decision if you disagree
All disputes are reviewed objectively without bias toward either party. We base decisions on facts and evidence.
We keep all parties informed throughout the process and provide clear explanations for our decisions.
We treat all parties with respect and dignity, ensuring a professional and courteous resolution process.
Our dispute resolution team is here to help you through the process.